Refund policy

This policy applies to digital products and services offered in the 77RP store. The store terms set out the detailed purchase and fulfilment rules.

Products may be assigned to a player account automatically after payment is confirmed. Check the selected server, product and recipient account details before buying.

A consumer who concludes a distance contract generally has 14 days to withdraw, subject to exceptions provided by law.

For paid digital content not supplied on a physical medium, the right of withdrawal may be lost if supply began with the consumer’s prior express consent, the consumer was informed of and acknowledged the consequences, and the trader provided the required confirmation of the contract.

Different statutory conditions apply to the start and full performance of services. A purchase or assignment to an account alone does not remove rights that cannot be limited by contract.

If you want to withdraw or request a refund before fulfilment, contact us through the Support Panel and provide your order number and details that let us identify the purchase.

Each request is considered in light of the product type, fulfilment stage, consent given and applicable law. We will reply through the same support channel.

If a product was not supplied, was assigned incorrectly due to a store-side issue or does not conform to the contract, you can complain through the Support Panel.

Provide the order number, account details and a description of the problem. Complaints are handled under the store terms and applicable law. Nothing in this policy limits statutory consumer rights.

Payments are handled by an external provider. Where reimbursement is due, we process it in accordance with applicable law, generally using the original payment method unless another method is agreed without extra cost to the consumer.

The time it takes for funds to appear in your account may depend on the payment provider and your bank.